About:
Us
At Hashtag TMP, we believe hosting should be smart, simple, and stress-free.
Born in Cape Town’s vibrant hospitality scene, our team saw the same problem again and again: guests constantly asking for Wi-Fi passwords, struggling with appliances, or paging through outdated paper binders. Hosts were spending more time answering questions than enjoying the benefits of hosting.
That’s why we created the Digital Concierge Service — a modern solution built for today’s Airbnb, guesthouse, and vacation rental market. With a single QR code, guests unlock everything they need: Wi-Fi, house rules, appliance tutorials, emergency numbers, and local tips. It’s quick to set up, easy to use, and works on any smartphone.
Our mission is simple:
- Empower hosts to save time, look professional, and boost reviews.
- Delight guests with an effortless, modern stay experience.
Whether you manage one Airbnb or an entire portfolio of properties, Hashtag TMP helps you deliver the kind of guest experience that earns 5-star reviews — without the late-night stress.
✨
Less Stress for Hosts. Smarter Stays for Guests.
FREQUENTLY ASK QUESTIONS
Q1: What is the Digital Concierge Service?
Our Digital Concierge replaces outdated paper welcome books with a modern QR code system. Guests scan once and instantly access Wi-Fi, house rules, appliance tutorials, emergency numbers, and local tips — all on their smartphone.
Q2: How does it save me time as a host?
No more midnight WhatsApps asking for Wi-Fi or calls about how the oven works. Everything is explained digitally, so you spend less time troubleshooting and more time enjoying hassle-free hosting.
Q3: Do guests need to download an app?
Nope! Guests simply scan the QR code with their phone camera — no downloads, no sign-ups. It works instantly on any smartphone.
Q4: Can I add multiple QR codes?
Yes. With our Premium Package, you can place different QR codes around your property (e.g., kitchen, jacuzzi, TV area), each linking to its own how-to video or guide.
Q5: Can I customize it for my property?
Absolutely. Your guide is personalized with your house rules, local tips, emergency contacts, and even your own branding or website link (Premium plan).
Q6: Is it difficult to set up?
Not at all. We set up your digital guide for you. All you do is print and place the QR codes in your property. Guests start using it immediately.
Q7: How much does it cost?
We offer two flexible packages:
Basic Plan — 1 QR code for Wi-Fi, house rules & local tip.
Premium Plan — Multiple QR codes, branding & upsell options.
Q8: Can this improve my reviews?
Yes! Guests love clear, easy instructions. Happy guests = better reviews. Many hosts report higher ratings and fewer complaints after using our service.
💡 What & Why Us
What We Offer
Digital Home Guide – A sleek online portal that replaces paper welcome books.
QR Codes – Guests scan once to access everything they need, no app required.
Wi-Fi & House Rules – Always available, no more repeated questions.
Appliance Tutorials – Short videos for ovens, TVs, jacuzzis, and more.
Emergency Numbers – Click-to-call for fast assistance.
Local Tips & Recommendations – Restaurants, attractions & activities nearby.
Branding & Upsells (Premium) – Promote your website or other listings directly to guests.
Why It Works
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Instant Access: Guests get answers in seconds, improving their stay.
✅Stress-Free Hosting: Fewer calls, fewer questions, less hassle.
✅Professional Impression: Makes your property feel modern and well-managed.
✅Boosts Reviews: Happier guests leave better ratings.
✅Easy Setup: Just place the QR codes — we handle the tech.
✅Works Anywhere: Any property, any smartphone, no downloads required.
